Privacy Policy

Last updated: October 10, 2026

Awon ("we", "us") provides an AI assistant that businesses connect to their WhatsApp Business number through the official Meta WhatsApp Business Platform. This policy explains what we collect and how we use it.

What we collect

• From businesses that sign up: contact name and email, Meta business portfolio ID, WhatsApp Business Account ID, phone number ID, display phone number and verified business name, and an access token Meta issues to us so we can operate the number for you.
• From people who message a connected business: WhatsApp profile name, phone number, message content and delivery status, processed on behalf of that business.
• Technical data: IP address and logs of signup events, kept for security and troubleshooting.

How we use it

Only to provide the service: send and receive WhatsApp messages for the connected business, generate AI replies, show the business its conversations, and keep the service secure. We do not sell personal data or use message content for advertising.

Sharing

We share data with Meta (to deliver WhatsApp messages), with our hosting and AI model providers as processors bound by confidentiality, and when required by law.

Security and retention

Access tokens are encrypted at rest. We keep data for as long as the business account is active, and delete it within 30 days after disconnection or a deletion request, unless the law requires us to keep it longer.

Your rights

You can request access, correction or deletion of your data. See Data deletion or email support@getawon.com.

Contact

Awon, Kuwait · support@getawon.com